Returns Policy

Last Updated: 18/2/2025

At 15 Threads Boutique, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy to make things right.

1. Eligibility for Returns

  • Returnable Items: Most items can be returned, except for those marked as “final sale” or “clearance.”
  • Non-Returnable Items: Custom-made or personalized items, undergarments, and swimwear are not eligible for returns.

2. Return Period

  • You have 30 days from the date of delivery to initiate a return.
  • The return period starts from the date you receive your order.

3. Condition of Returned Items

  • Items must be in their original condition with all tags still attached.
  • Items must be unworn and in their original packaging.

4. How to Initiate a Return

  1. Contact Us: Email us at [Your Email Address] with your order number and the items you wish to return.
  2. Return Label: We will provide a prepaid return shipping label via email.
  3. Ship the Items: Use the provided label to send the items back to us.

5. Refund Options

  • Refund to Original Payment Method: You can opt for a full refund to your original payment method.
  • Store Credit: Alternatively, you can choose store credit for future purchases.

6. Return Shipping Costs

  • We offer free return shipping for all eligible items.

7. Processing Time

  • Refunds or store credits will be processed within 5-7 business days after we receive the returned items.

8. Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

  • Email: contact@15threads.com
  • Phone: 00966558057303
  • Address: Al Aqiq Neighborhood, Riyadh

By using our website, you consent to the terms outlined in this Returns Policy.